/ FAQ

need help.

Quick answers below. If yours isn't here, file a ticket at the bottom — we reply within one business day.

Shipping

When will my order ship?+

Orders are prepared and dispatched within 1–2 business days. The courier then delivers in 4–7 days anywhere in India. You'll get an email the moment it ships with a tracking link.

How much is shipping?+

Shipping is included for the current drop. Add your pincode at checkout so we can confirm serviceability and delivery ETA before you pay.

Do you offer free shipping?+

Yes, for now shipping is included on the current drop across serviceable Indian pincodes.

Do you ship internationally?+

Not yet — India only as of 2026. We'll open SEA + Middle East later in the year.

Returns

What's your returns policy?+

Easy returns within 7 days. Return any unworn piece with tags for a full refund, or exchange for another size or style — with a prepaid label, on us. Defects, transit damage, or a wrong item are always covered. Open the order and click Start a return to begin.

How long does a refund take?+

Once we approve the return, prepaid refunds reach your bank or UPI in 5–7 business days. COD refunds are sent as a bank transfer once we receive your bank details — same 5–7 days after that.

Sizing

How do I pick a size?+

Each product page has a size chart in cm. Our oversized fits run roughly one size up from a standard regular-fit tee — if you wear a Medium in a fitted brand, order Small for the offscrypt.club oversized cut. Still unsure? Email admin@offscrypt.club with your usual brand + size and we'll suggest the closest match.

Can I exchange for a different size?+

Yes. Exchange for a different size within 7 days of delivery — start a return from your order page, and we'll ship the new size with a prepaid label. Exchanges are always on us.

Product & fabric

What's the GSM and fabric?+

Our oversized tees are 240 GSM 100% combed cotton, heavyweight with a proper drape. Standard-fit crews are 180 GSM. Hoodies are 400 GSM brushed fleece. Crop tops and baby tees use a 240 GSM cotton-spandex blend for stretch.

How are the designs printed?+

DTF (direct-to-film) for most graphic tees — sharp colour, soft hand feel, holds up wash after wash. Some drops use DTG, embroidery, or AOP sublimation; check the product page for the print method.

Payment

What payment methods are accepted?+

UPI (recommended — free, instant), credit/debit cards, netbanking, wallets (Paytm, MobiKwik), and EMI on cards. We also support Cash on Delivery on orders below ₹1,499.

Does COD have an extra charge?+

Yes — a flat ₹49 cash-handling fee is added at checkout to cover the courier's cash-collection cost. You'll see it as a separate line on the order summary, so there are no surprises at the door. COD is only available on orders under ₹1,499; anything above is prepaid only.

Account

Do I need an account?+

Yes — sign up before checkout. It takes 10 seconds via email or Google, gives you order tracking, saved addresses, and the ability to file returns later. We don't spam.

I want my data deleted+

Email admin@offscrypt.club from the address on your account. We delete the profile within 7 days. Order records with that email stay on file for 7 years (India tax compliance).

still stuck?

Email admin@offscrypt.club with your order number (if any) and a short description. We answer Mon–Fri within one business day.

For a delivered order with a defect, faster: open the order page and click Start a return.